1. These terms and conditions apply to all contracts for the sale of products and services from Australia.
2. All prices are exclusive of GST and subject to confirmation at time of order.
3. All provisional bookings for a course must be confirmed in writing within 7 days of the booking having been made.
4. Payment Terms:
Full payment for public courses must be received no later than 14 days from date of invoice, or prior to commencement of the course, whichever is sooner.
5. Substitute delegates on non-qualification courses can be made at any time without financial penalty.
Substitute delegates on qualification courses can be made up to 4 weeks prior to the commencement of the course start date. All changes must be confirmed in writing.
6. Cancellation Terms
The following cancellation charges apply to all bookings:
a) 15 calendar days or more prior to the course start date - 10% of the full fee
b) 8-14 calendar days prior to the course start date - 50% of the full fee
c) 7 calendar days or less prior to the course start date - 100% of the full fee
d) All notification of cancellations must be made by telephone in writing, either by letter or email.
7. Transfers
The following charges apply to all date transfers of bookings:
a) 15 calendar days or more prior to the course start date - no charge
b) 8-14 calendar days prior to the course start date - 25% of the full fee
c) 7 calendar days or less to the course start date - 50% of the full fee
d) All notification of transfers must be made by in writing, either by letter or email.
e) The option to transfer may only be used once. All subsequent transfers will be treated as cancellations and will be subject to our cancellation terms.
8. We regret that no refunds are allowed on distance learning courses or the distance learning element of a blended learning programme.
9. Students must complete their course within 12 months of their registration (except under prior agreement with TPG Academy)
10. We reserve the right to levy additional charges for distance or blended learning courses where awarding bodies impose significant changes on course syllabuses and formats.
11. We reserve the right to cancel or alter dates of any course where there are insufficient delegates, without any liability. Every effort will be made to place those delegates on the next available course. Where an alternative cannot be provided, monies paid will be refunded in full. In those cases where the course is a part of a learning programme, only the monies for the affected element will be refunded.
12. Due to a policy of continuous improvement, we reserve the right to change the content of courses and topics without notice.
13. Public course fees include course materials, morning coffee, luncheon and afternoon tea.
14. Delivery costs for course materials are charged to Australian addressees. Additional costs will apply where materials are sent outside Australia.
15. These Terms and Conditions do not affect your statutory rights as a client of RMG Solutions Pty Ltd (TPG Academy).
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